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| Customer Care Executive / Sales Representative |
| Company: | | Motif India Infotech Pvt. Ltd. |
| Experience: | | 0 to 4 yrs |
| Salary: | | INR 1,00,000 - 1,25,000 P.A |
| Location: | | Ahmedabad |
| Walk-in details: | | Date- 28th September to 31st October , Starting Time: 11 AM |
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| Job Description | |
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Looking for a Bright FutureWALK IN FOR A SUCCESSFUL CAREER!!!
Urgent openings available at our esteemed organization, Motif India InfoTech Pvt. Ltd, one of the leading BPOs-KPOs in Gujarat.
We having opening for our Domestic Campaign for Make My Trip.
Key Purpose of the Job:
- Provide customer service to ensure continuing and profitable business for Motif.
- Accountable for meeting the client expectations in terms of productivity, quality, login hours, training, and other metrics related to the process.
- Adhere to the core values, policies and processes laid by the company to maintain healthy and competitive work environment
Nature of work:
- Inbound Sales (No Cold calling).
- Customer support & Back office
Key Functions & Responsibilities:
Production:
- Process emails/chats, attend calls & work on ad-hoc projects.
- Meet the hourly /daily /weekly /monthly productivity targets.
- Processing of e-mails /chats / transactions as per the instructions given by TLs.
- Ensuring the target (as per the situation and business needs) are met without compromising on quality.
- Strictly adhering to the guidelines laid down for the processing of e-mails /chats /transactions /calls.
- Keep updated with process and policy updates & any new developments
Quality:
- Ensuring that the QA targets are met.
- Attending the coaching sessions and workshops.
- Attending the training sessions as planned by the leads.
- Attending pre /post-shift meetings and adhering to the processes laid out /updates from the meeting.
- Self-evaluation of the training sessions attended, and providing the feedback to TLs
Work Experience: Fresher / Experienced candidates.
Job Qualification: Graduate / Undergraduate.
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| Salary: | | INR 1,00,000 - 1,25,000 P.A + 10K - 11K CTC + Incentives |
| Role: | | Associate/Senior Associate -(NonTechnical) |
| Role Category: | | Voice |
| Industry Type: | | BPO / Call Centre / ITES |
| Functional Area: | | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Keywords: | | customer care, customer care executive, sales executive, customer support, customer service, customer service executive, bpo |
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| Desired Candidate Profile | |
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| Education: | | (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) |
- Good communication skills in English (both verbal and written)
- Basic knowledge of computers and Internet
- Willingness to work in 6 am - 10:30 pm window
- No night shifts
- Working days: 6 days a week - Weekly off: 1 days (Rotational) and not necessarily (Saturday / Sunday)
- Sales experience and/or travel experience will be an added advantage
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| Company Profile | |
| Motif India Infotech Pvt. Ltd. | |
| http://www.motifinc.com/ | |
| Motif is a customer-centric boutique Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) company that has deep domain experience in the e-commerce, online retail, travel and financial services industries. Since our inception in 2000, we have focused on building long lasting partnerships with our clients by delivering measurable ROI and consistently helping them improve customer experience. Our clients have stayed with us since the beginning of the partnership and grown with us globally. We have built a global delivery model and offer our services through highly secure and best-in-class technology infrastructure built across delivery centers located in Costa Rica, Philippines and India. Motif is a PCI-DSS and ISO/IEC 27001:2005 certified company. | |
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Regards,
Bhagyashri Borole
Jr. HR Executive
Motif India Infotech Pvt. Ltd.
bhagyashri.b@motifinc.com |
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